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Viewneral® Suite Tutorials

Getting started with the Viewneral® Suite. The video tutorials below were created to help guide you through the Viewneral platform.


If you have any questions, please call at 877.362.3266 and our Viewneral team will answer your questions.

Login and Dashboard

How to log into your eCondolence.com Profile and access your Viewneral Dashboard.


VIEWNERAL®ARRANGEMENTS TUTORIALS

Download the Viewneral Arrangements User Guide
A step-by-step guide for scheduling, starting, and recording your Arrangement conference.

Arrangements Setup

Tutorial for Funeral Homes to create a Viewneral Arrangement. This will guide them through the process of scheduling an Arrangement and circulating the link to the family.


Arrangements Reports & Recordings

How to access Reports and Recordings through Viewneral Arrangements.

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VIEWNERAL® GATHERINGS TUTORIALS

Download the Viewneral Gatherings Account Creation Guide
A guide for creating and distributing 15-day Access Virtual Gatherings accounts to families.

How to Create a Gatherings Account

Instructions for the Funeral Home to create a Gatherings account for a family.


Family Gatherings Email

An overview of the email the family receives to create and schedule a Gathering(s).


Gatherings Account Best Practices

TUTORIALS FOR FAMILIES – VIEWNERAL® GATHERINGS

Please visit eCondolence.com/family-gatherings-guide to view the Virtual Gatherings tutorials and user guide intended for families.

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VIEWNERAL® SCHEDULED GATHERINGS TUTORIALS

Download the Viewneral Scheduled Gatherings User Guide
A guide for creating and distributing Scheduled Gatherings to families.

How to Create a Scheduled Gathering


Scheduled Gathering Family Email

An overview of the email the family receives to create and schedule a Gathering.


How to Reschedule a Gathering

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Reschedule Gathering Email

An overview of the email the family receives when their Gathering is rescheduled.

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AFTERCARE TUTORIALS

How to Access Aftercare


Aftercare Admin Email Settings


How to Enable Aftercare Emails


How to add an Aftercare Email Template


How to Create a New Aftercare Account


Adding Primary Informant & Next of Kin Additional Recipient


Selecting Aftercare Email Preferences


How to Unsubscribe

Still Have Questions?

We are here to help. Please give us a call at 877.362.3266 and our Viewneral team will answer your questions.

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