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Virtual Gathering for Your Service User Guide

For assistance please call 877.362.3266 or email [email protected]

How to Host Your Virtual Gathering

Welcome to the eCondolence.com Virtual Gathering Guide. Here you will find instructions on how to access and host the Virtual Gathering your funeral home or monument company has created for you.

After you and your funeral home or monument company have scheduled your service, you (or the person you designated to coordinate your service) will receive a confirmation email that a Virtual Gathering has been scheduled.

In addition, the coordinator will receive a second email with:

  1. Instructions on how to start and host the virtual gathering
  2. An invitation link that can be distributed to family and friends that would like to attend virtually.

NOTE: If your service is within 5 days of being scheduled, the coordinator will receive the second email directly after the confirmation email. Otherwise, they will receive the second email 5 days prior to the service.

 

On the Day of Your Service
Simply access the email and click the “HOST YOUR SERVICE” button to start the gathering. You must use this link to start the gathering. You cannot use the invitation link to start and host the gathering. Once the gathering has started, the guests will be able to join.

Following your Virtual Gathering, you will receive an email with a link to view and or download the recording of the gathering, as well as a list of the guests that attended virtually.

Best Practices

  • It is recommended that you start the gathering approximately 15-20 minutes prior to the scheduled time
  • If you have not already downloaded and used the Zoom app we recommend you download it in advance and practice starting the Virtual Gathering to ensure comfort with the app
  • If you have any questions on how to use your Virtual Gathering, please contact the eCondolence team at 877.362.3266
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