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Vendor Concierge Services

eCondolence.com's Concierge Services enables our providers to offer best-in-class customer service for those interested in catering a memorial gathering or for those sending a single platter or tray as a condolence gift.

Catering a memorial gathering is a sensitive and multi-layered process, involving as much customer care as it does food preparations. Our funeral planning specialists allow providers to focus on their core business while we focus on the customer relations.

Our Mission

eCondolence.com reduces the burden on businesses by becoming the single point of contact to help with the advising, guiding and planning of a memorial gathering. This eliminates an unnecessary number of small transactions and allows the provider to simply have one lump sum transaction. 

The average event receives between 25 and 50 calls and contributions from family, friends and the community. Each contribution involves a call to the provider, the processing of credit card information and the record keeping of condolence messages for the mourning family.

Who Participates?

eCondolence.com's network of Approved Providers includes food providers that have experience and knowledge in catering for sympathy and bereavement gatherings.

How It Works

When providers receive requests for memorial catering, they direct the family coordinator to eCondolence.com, who assists them in the planning. eCondolence.com provides the coordinator with contact information to disperse to the community for catering fund contributions. eCondolence.com processes all transactions and receives all questions. At the end of the memorial, eCondolence.com is billed for all catering expenses by the provider.

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Complimentary, personal and compassionate assistance to mourning families with the planning and coordinating of all aspects of a memorial gathering.

Questions?
877.362.3266

Provider Benefits

  • Dedicated phone number to handle provider specific calls
  • Enhanced productivity by the reduction of administrative burdens on provider
  • Reduced transaction costs by reducing number of credit cards taken for smaller transactions
  • Reduced risk of loss surrounding names and condolence messages
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